For deliveries to Hong Kong

Shipping Method

Delivery Fee
Net Order Amount

Delivery Time

 

less than HK$280

HK$280 or above

 

Local courier service

HK$75

FREE

2 - 5 working days


Important Notice:

‧ Non-coverage area: Outlying islands (except Lantau Island, Ma Wan, Cheung Chau and Lamma Island)
‧ An additional charge might be applied by remote areas.
‧ Additional delivery time is needed if remote area.
‧ Hotel or hostel address is not available for delivery.
‧ Delivery service is not available for Typhoon No .8 and Black Rain Storm.
‧ These are estimated delivery times only and it could be varied with different circumstances, such as peak seasons, festivals, climate conditions and any accidental issues. mercybeauty.com will not responsible for any delay in delivery. Customers are required to accept a longer time spent under these conditions.
‧ A signature is required for delivery. Please make sure that the parcel is correct and in good condition before sign any confirmation. Please kindly provide the right address and contact number for the efficiency of delivery. We will not responsible for any lost or unsuccessful delivery with above reasons.
‧ mercybeauty.com business hours: From Monday to Friday, 9am-6pm (HKT GMT +8, excluding public holidays). Orders received between Monday and Friday are usually processed by the end of the next business day. Orders received on Saturday, Sunday and public holidays are usually processed by the end of the next business day.

  

Dispatch notification

We will send a Dispatch Notification email to you after the forwarder has dispatched your order. The majority of our orders will be shipped within 1 - 2 business days after the payment is verified. You can expect to receive this email within 2 - 4 business days after you have placed an order. The email contains the details of your shipment as well as a tracking number. If you do not receive the dispatch notification email, please contact us.

 

Tracking orders

You are able to track the status of your order from " My Account > Order History > Tracking orders ".

  

Undeliverable orders

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by the recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as a re-stocking fee. (In Hong Kong, for the return of undeliverable, a re-stocking fee of HK$25 will be deducted from your refund.)

* Customers will be charged for re-shipping fee. It will be based on the original shipping method used for your purchase.